Client

Department for education

my role

Interaction design, Prototyping

project goals

Build a directory of local family hubs, voluntary and community services for families to search to connect with support in their area. PASSWORD: family

Visit prototype

User needs

  • For someone that has a problem with parenting, or concern about their child and need support.
  • For a parent or carer, they need to know what support is available to them around parenting and their child and how to access it.
Design history

User research

Research goals

  • Understand the journeys and experiences of families who interact with family hub Early Help / Early Intervention services.
  • Illustrate families’ experiences of finding and accessing services, including barriers to access, such as English as an additional language, and the challenges for service engagement of working parents.
  • Investigate whether a digital service could reduce some of the difficulties that some families face in accessing family hubs.

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Research methods‍

  • Desk research
  • Semi structured interviews
  • Prototype testing
  • Customer journey
  • Information Architecture

Stages of the project

GDS project stages diagram
Kirill - Interaction Designer

Let’s work together

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